Terms and Conditions

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1. Introduction

1.1 These Terms & Conditions set out the terms between you (the customer) and us (The Naughty Grape Ltd.).

1.2 This website is operated by The Naughty Grape Ltd. Throughout the site, the terms “we”, “us” and “our” refer The Naughty Grape Ltd. The Naughty Grape Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1.3 Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions in full. 

1.4 You should not use this website if you do not accept these Terms & Conditions in full.

2. Customer Information

2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. 

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. By shopping on our website, you confirm that you are 18 years of age or above.

2.5 Under UK law, The Naughty Grape Ltd. is unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order, you are confirming that you are at least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.

2.6 We reserve the right to restrict or remove your access to this website where you breach these Terms & Conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

3. Privacy

We take your privacy seriously. We are registered under and comply with Data Protection Act 2018 and the General Data Protection Regulation (GDPR). For further details please see our Privacy Policy.

4. Product Pricing, Title and Responsibility 

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items. 

4.2 All prices are displayed inclusive of Value Added Tax (VAT). Furthermore, on the checkout page(s) and all email or paper receipts, the VAT will be clearly and separately displayed as part of the total cost of your order.

4.3 We reserve the right to alter all product pricing without notice.

4.4 Title in any products ordered from us does not pass to you, the purchaser, until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped and received by you.

4.5 We are responsible for any loss or damage to any products until you receive them.

5. Your Order

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. 

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered, nor will a refund be made to any third party card or account.

6. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days. Please contact us at info@thenaughtygrape.co.uk. 

7. Faulty Products

7.1 Where you experience a fault with a product it can be returned to us subject to our returns policy.

7.2 Where any goods are found to be defective, we will offer a replacement item as soon as reasonably possible and within 30 days of being notified of the defect or we will issue a full refund in accordance with the Consumer Rights Act 2015. Where a refund is offered and accepted by you it will be made within 14 working days of receiving your acceptance of a refund. 

8. Events Outside Our Control

We shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute. 

9. Licence

9.1 We grant you a licence to access the content, information and services contained within our website for personal use only.

9.2 This licence allows you to download and cache (using your browser) individual pages from our website.

9.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

9.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

9.5 Our website cannot be placed within the frame-set of another site.

9.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

9.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

10. Copyright

10.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise.

10.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

11. User Generated Content

11.1 Where the facility exists you may provide reviews or public feedback on the website of products purchased by you, also known as user-generated content.

11.2 Where the facility exists such user-generated content can be provided in different formats and mediums; text, audio, video and still photographs.

11.3 As part of providing this content to us you agree to grant us a worldwide, irrevocable, non-exclusive and royalty-free license to use, distribute, edit, translate and repurpose such content, as we require, including sub-licensing to other parties.

11.4 Such content shall not infringe the intellectual property rights of any other party. Furthermore, the content shall not be illegal or capable of breaching the laws of any jurisdiction in which it may be displayed.

11.5 We reserve the right to remove any content, which breaches or risks breaching these Terms & Conditions. 

11.6 However, we shall not assume any responsibility for auditing or monitoring any user generated content. 

11.7 Any complaints about such content by rights holders or any user or visitor to our website should be directed to us using our contact details listed at the end of these Terms & Conditions.

12. Limitations and Exclusions of Liability

12.1 Where content and information is provided on the website without charge we exclude all liability for such content and information.

12.2 All business losses (including, but not limited to) loss of profits, income, revenue, damage to goodwill, loss of other commercial contracts, other commercial opportunities are all excluded.

12.3 All indirect, consequential or special losses or damage are all excluded.

12.4 All other losses or damages not reasonably foreseeable at the time of the contract between you and us are also excluded.

12.5 All losses relating to the loss or corruption of data, databases, systems, software or hardware are all excluded.

12.6 These Terms & Conditions do not exclude or limit liability for death or personal injury caused by you or us.

12.7 These Terms & Conditions do not exclude or limit liability for fraud or fraudulent misrepresentation caused by you or us.

12.8 These Terms & Conditions do not exclude or limit liability where this conflicts with the applicable law for this jurisdiction.

13. Indemnity

By your use of our website, you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these Terms & Conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these Terms & Conditions.

14. Variation

We reserve the right to vary these Terms & Conditions at any time, without giving notice to you. Such varied Terms & Conditions shall automatically apply to the use of our website from the date of publication on our website.

15. Assignment

We reserve the right to assign our rights and also our obligations under these Terms & Conditions, without giving notice to you. This right of assignment shall only apply to us and shall not apply to you in any way.

16. Severability

The paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of these Terms & Conditions or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. 

17. Waiver

Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing. 

18. Third Parties

These Terms & Conditions are between you and us. They do not apply to, nor benefit any third party and are not reliant on any third party.

19. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and us. 

20. The Consumer Rights Act 2015

These Terms & Conditions are specifically written in accordance with the Consumer Rights Act 2015. Should these Terms & Conditions conflict with the Act, the Consumer Rights Act 2015 shall prevail and apply.

21. Your Statutory Rights

Where acting as a consumer your statutory rights are unaffected.

22. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts. 

Our contact details are as follows:

The Naughty Grape Ltd, 20 Wenlock Rd, London, N1 7GU, UK

Email: info@thenaughtygrape.co.uk

Telephone: +44 7588 367379

These Terms & Conditions were last updated on 30 July 2024.